At Terra Firma we are intent on listening closely to our customers. Analysing and addressing your needs is the cornerstone of our well renowned customer relationship and we believe it is essential for the success of any business customer relationship. From our customer feedback we learn to fine tune our service, evolve new ideas and constantly build up our knowledge pool.
Our Values - At Terra Firma we work to simple straight forward aims; we want our customers to say:
- Prices are good
- I can get what I want
- I don't have to wait weeks for delivery
- The staff are friendly and efficient
- If I need advice, I get rapid, reliable and responsible advice
These five aims may sound simple but we know that if we don't get these things right we will not have a sustainable well functioning business.
Stock - We invest heavily in stock for these simple reasons; it improves delivery lead times and allows customers to collect ex stock. Land Managers, groundsmen and greenkeepers are often at the mercy of short weather windows; it's the nature of the industry we work in. We cannot always carry every item but we meticulously plan to have in season stock to facilitate rapid delivery to our customers.
Staff Training - Ongoing staff training keeps our team up to date and able to give the best advice - we benefit from in house manufacturer training, legislative training and agronomic training and our field sales staff are committed to training to the statutory BASIS certificate for pesticide.
Customer Support - We regularly hold customer information seminars and training days; our in house knowledge base is supplemented by the expertise of our manufacturer suppliers. Up to date industry knowledge is key in these fast changing times when application technology and methodology advances often leave others behind.
Nationwide Deliveries - At Terra Firma we realise that customers often require goods at short notice. Through our network of carriers and our own modern delivery vans we can supply 90% of the UK on a next day basis (subject to stock availability and time of order). For those customers who do not require delivery so quickly we are very flexible with regards to dates and times to suit their requirements.
In July 2017 we joined forces with Sherriff Amenity - this will allow the two businesses to combine existing technical expertise and broad product ranges to provide land managers, local authorities, contractors, groundsmen and greenkeepers in Scotland with a full agronomy service, research driven advice, new product innovation and access to an extensive local distribution network. Click on the Sherriff Amenity logo below to visit their website.